Frequently Asked Questions
Everything you need to know about your order and our products
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with a generic return address that does not mention our brand name.
What is your return policy for intimate items?
Due to health and hygiene regulations, we cannot accept returns on items that have been opened or used. Unopened products in their original shrink-wrap may be returned within 30 days.
What will show up on my credit card statement?
To ensure your discretion, charges will appear under a neutral billing name, such as 'V-COM Services' or 'Logistics Retail,' rather than our website URL.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials such as medical-grade silicone, borosilicate glass, and phthalate-free elastomers to ensure a safe experience.
Do you offer international shipping?
We ship to most countries worldwide. Please note that international orders may be subject to local customs inspections and import duties depending on your region's regulations.
How do I care for and clean my purchase?
We recommend cleaning your items before and after each use with warm water and mild antibacterial soap or a specialized toy cleaner. Always ensure the product is dry before storing.